Support
Someone here answers the phone.
We are a small shop, which is the point: the person who answers your question is generally the person who wrote the code.
How to reach us
Product support
Installation, configuration, and anything that has stopped working.
Trial licences
30 days, full function. Tell us the product and your Retail Pro version.
Licensing and accounts
Renewals, reinstatement, and changes to what you are licensed for.
By phone
209-679-2802
Pacific time. If we are on another call, leave a message and we will call back.
What to include
The three things that let us skip a round trip: which product,which Retail Pro version (8, 9 / RIL, or Prism), and what you saw — the exact message, or the point at which it stopped. A screenshot beats a description of a screenshot.
Common questions
How do I get a trial licence?
Email trialaccounts@tgesoft.com or call us. The software itself is a free download; we issue the licence that unlocks it. Trials run 30 days at full function.
The installer will not complete. What now?
Contact support with the product, the Retail Pro version you are running, and the point at which the installer stops. We can usually resolve it in a remote session the same day.
How do updates reach an installed product?
Each installed product checks a manifest we publish and updates itself from it. You do not need to watch this page for new versions, though the current version of every product is listed on its product page.
My licence has expired. Can it be reinstated?
Yes. Contact us with the company name and the store inventory or location code the licence was issued against.
Do you support products bought through a Retail Pro business partner?
Yes. Tell us who you bought through so we can match the licence, and we will support it directly.